It's a simple question. But for many business owners, it can be surprisingly difficult to answer.

The demands of running a business can make it difficult to look beyond the immediate pressures of the working week.

Customers need attention. Employees need decisions. Cash flow needs managing. Problems arise, opportunities appear and priorities compete for time.

Before long, another six months have passed.

The business may have worked extremely hard during that period. But has it actually moved closer to where its owners want it to be?

That distinction matters.

Activity is not the same as progress

Businesses can become very effective at dealing with whatever happens next.

Management meetings are held. Reports are produced. Problems are discussed. New initiatives are launched.

Yet none of these activities necessarily produces meaningful progress.

The important question is whether the business is moving towards a defined commercial outcome.

That outcome might be increased profitability, stronger cash flow, improved operational performance, a successful acquisition, an investment, a business sale or simply greater stability.

In some circumstances, the objective may be to restructure the business or manage an orderly exit.

There is no single correct destination.

But without a clear destination, it becomes difficult to judge whether the decisions being made are the right ones.

Start with the outcome, not the solution

Business owners are often presented with solutions before the underlying problem has been properly understood.

The business needs more marketing.

It needs a new technology platform.

It needs additional funding.

It needs to recruit.

It needs to reduce costs.

Any of these may be appropriate. But they are actions, not objectives.

Before committing resources, it is worth asking what the business is actually trying to achieve.

If the objective is to improve profitability, for example, additional sales may not be the answer if the underlying problem is pricing, delivery costs or inefficient operations.

If the objective is growth, more funding may achieve little unless the business has the management capacity and systems to support expansion.

And if the business is experiencing serious financial pressure, continuing to pursue growth may be less important than establishing whether the existing business model is sustainable.

A good strategy begins with understanding the desired outcome and the circumstances preventing it from being achieved.

Understand the business as it really is

Meaningful decisions require a realistic assessment of the current position.

That means looking beyond the headline financial results.

A business might report a profit but struggle to generate cash.

It may have a strong sales pipeline but poor conversion rates.

Its technology may be holding back productivity.

Its management team may be overstretched.

Its most profitable customers may be receiving insufficient attention, while significant resources are devoted to work that generates little return.

These issues are connected.

Financial information tells part of the story. Commercial performance, operations, people and technology explain much of the rest.

Understanding how these elements interact is essential to identifying the right priorities.

Identify the decisions that will make the difference

Once the destination and current position are clear, the next step is to identify the decisions that matter most.

Not every issue needs to be addressed simultaneously.

In fact, attempting too much can be one of the principal reasons why change fails.

A business may need to concentrate on three or four critical actions rather than launch a dozen initiatives.

For example:

  • Improve pricing and profitability before increasing sales expenditure.
  • Strengthen management information before committing to expansion.
  • Resolve operational weaknesses before acquiring another business.
  • Renegotiate funding arrangements before liquidity becomes critical.
  • Prepare a business for sale rather than continue investing without a defined exit strategy.

The appropriate priorities will depend on the business and its objectives.

What matters is that each action has a clear commercial purpose.

Execution is where strategy becomes valuable

A well-prepared strategy is of limited value if it remains a document.

Implementation requires ownership, resources, deadlines and a willingness to address problems as they arise.

It also requires regular assessment.

Are the changes producing the intended results?

Have the assumptions changed?

Is the business still moving towards the original objective?

Sometimes the strategy needs adjustment. Sometimes the objective itself needs reconsideration.

The ability to respond to new information is not a weakness. It is an essential part of good commercial judgment.

Six months is a useful starting point

Six months is long enough to make meaningful changes, but short enough to demand focus.

It encourages business owners to move beyond broad ambitions and define what success would actually look like.

What would need to be different?

What decisions are being avoided?

What resources are required?

What needs to happen in the next 30 days?

And who is responsible for making it happen?

These questions can reveal a great deal about the business.

The question worth asking

Whether a business is growing, underperforming, considering an acquisition or facing financial difficulties, the starting point is often the same.

Where do you want your business to be in six months?

The answer should shape the decisions made today.

At Gibson Strategic Solutions, we help business owners, directors and investors understand their circumstances, evaluate their options and implement practical commercial strategies.

Simon Gibson
Simon Gibson

Commercial lawyer and business adviser

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